1. Return Requests

If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under applicable law, please contact our customer support team with your order number and details of the issue.

Return eligibility depends on the product, its condition, the circumstances of the request, and applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

We may ask for photographs and order details to help assess the issue. Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate resolution.

3. Refund Eligibility

Refunds may be available for eligible returns, cancelled orders where permitted, or items that cannot be supplied as agreed. Any exclusions or conditions will be subject to applicable law and the details presented at the time of purchase.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

4. Items That Cannot Be Returned

Some items may not be eligible for return for hygiene, safety, personalisation, or other lawful reasons. Where applicable, these restrictions will be communicated before purchase. Exceptions required by law will still apply.

5. How to Request a Refund

To submit a refund or return request:

• Contact our customer support team using the details below.
• Provide your order number and the email address used for your purchase.
• Explain the reason for your request and include photos if relevant.
• Wait for our instructions before sending an item back.

Please do not send returns to an address until our team has confirmed the correct return procedure.

6. Refund Processing

Once a refund is approved, it will generally be issued to the original payment method where possible. The time it takes for the funds to appear depends on your payment provider or bank.

We will inform you if further information is needed or if an alternative refund method is required.

7. Shipping Costs

Return shipping costs and any original shipping charges will be handled according to the circumstances of the return, the information provided at checkout, and applicable law. Where an item is faulty or incorrect, any legally required shipping reimbursement will be honoured.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched. Your statutory cancellation rights, where applicable, will not be affected.

9. Exchanges

If you would like a different item, size, or variation, contact our team to check availability and the applicable exchange process. Exchanges are subject to stock availability and any rights provided by applicable law.

10. Policy Updates

We may update this Refund Policy from time to time. Changes will be published on this page with a revised date. The policy and consumer rights applicable to your purchase will be determined in accordance with applicable law.