Shipping Policy

DUBAI AURAA · DELIVERY INFORMATION

Shipping Policy

Every order matters to us. Discover how we process and deliver your favourite beauty and lifestyle essentials.

A Seamless Shopping Experience

At Dubai Auraa, we aim to make every step of your shopping journey simple and convenient. Please review our shipping guidelines before placing your order.

Order Processing

Orders are processed after successful placement and confirmation. Processing times may vary depending on product availability, order volume and other operational factors. We will communicate any significant delays where possible.

Delivery Locations

Our store focuses on serving customers across the United Arab Emirates. Delivery availability may depend on your address and the service options available at checkout.

Shipping & Delivery Times

Estimated delivery times may vary according to your location, product availability and courier operations. Any delivery estimate shown at checkout or in your order confirmation is an estimate, not a guaranteed arrival date.

Shipping Charges

Applicable shipping fees, if any, will be displayed during checkout before you complete your purchase. Please review the final order total carefully before placing your order.

Order Tracking

When tracking is available, shipment details will be shared after your order has been dispatched. Please allow time for tracking information to become active in the courier's system.

Address Accuracy

Please check that your delivery address, phone number and other order details are correct before checkout. Once an order has been processed or dispatched, changes may not be possible.

Delays & Delivery Issues

Unexpected delays may occur due to courier operations, weather, public holidays or circumstances beyond our control. If your order appears delayed or you experience a delivery issue, please contact our team for assistance.

Missing or Damaged Parcels

If your parcel arrives damaged or you believe your shipment is missing, contact us as soon as possible and provide your order number and relevant details so we can help review the issue.

A Little Reminder

Delivery availability, charges and estimated timelines can differ by order and destination. Please refer to the information shown at checkout and in your order confirmation for the details applicable to your purchase.