1. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you. You agree not to use our website or products for any unlawful purpose.

2. Products and Descriptions

We make reasonable efforts to display product descriptions, images, colours, and details accurately. Actual colours may vary depending on your screen or device. Product availability and details may change without notice, subject to applicable law.

3. Prices and Payments

Product prices, applicable charges, and available payment methods are shown during the shopping and checkout process. Any applicable shipping charges, taxes, or other fees will be presented where required before you complete your order.

We reserve the right to correct pricing or listing errors. If an error affects an order, we will take appropriate steps in accordance with applicable law.

4. Orders and Acceptance

Placing an order is a request to purchase the selected products. An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We may need to review or decline an order in circumstances such as suspected fraud, product unavailability, or an obvious listing error, subject to applicable law. If payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be arranged.

5. Shipping and Delivery

Delivery estimates, shipping charges, and available destinations are provided during checkout or in our Shipping Policy. Delivery dates are estimates unless expressly guaranteed.

Delivery may be affected by courier delays, customs procedures, weather, or other circumstances beyond our reasonable control. Your mandatory rights under applicable law remain unaffected.

6. Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Refund Policy and applicable consumer-protection laws. Please review that policy before placing an order.

7. Promotions and Discounts

Promotional offers, discount codes, and special deals may have specific conditions, eligibility requirements, or expiry dates. Unless stated otherwise, promotions cannot be combined. All promotions remain subject to applicable law.

8. Intellectual Property

Website content, including text, graphics, logos, product imagery, and design elements, may be owned by or licensed to Dubai Auraa and protected by applicable intellectual-property laws. You may not reproduce, distribute, or commercially use this content without permission, except as allowed by law.

9. Acceptable Use

You agree not to misuse our website, attempt unauthorized access, interfere with website security or operation, introduce malicious code, or use our services for fraudulent or unlawful activities.

10. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services, including payment providers and delivery companies. Those services may be governed by their own terms and privacy policies. We are not responsible for third-party content or services to the extent permitted by applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Dubai Auraa will not be liable for indirect or consequential losses arising from the use of our website or services. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights.

12. Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of our website or your violation of these terms. This section does not apply where prohibited by applicable law.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

14. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be published on this page with a revised date. Updates will apply as permitted by applicable law.

15. Governing Law

These terms are subject to the applicable laws and regulations governing the business and the transaction. Nothing in this section removes any mandatory legal protections available to consumers in their place of residence.